Frequently Asked Questions
We manufacture our furniture primarily from mahogany and teak wood, a beautiful hardwood that produces antique reproduction furniture but upon customer’s need, we can also work with several other selected woods which available in our place, such as: recycled teak, mindi, damar, fruit wood, etc.
We also use limited number of MDF (laminated timber) and plywood on where there is a risk of warping on flat surfaces.
All wood are kiln dried to 8-12% moisture content to prevent any cracking, warping or splitting.
We also do the kiln dry on our raw furniture, in fact we always do the kiln dry 2 times before the finish work.
Our production time is 8-12 weeks after the deposit received, depends on kind of furniture and the finish you require.
Yes, we offer various antique finished with unique colors: walnut, pecan, tea-brown and etc, please see ‘color sample’ in our website.
You may use your own color by send your sample product for us to copy.
The minimum order is 1x20ft, no minimum order on quantity: you can order 1 piece from each item.
Our price is Free On Board, Semarang port, Indonesia. Prices are using USD currency.
A 50% deposit is required upon ordering and the remaining 50% balance has to be finalized against the document, after the container is shipped.
Yes, we put discount for multiple purchase, please contact us for detail.
Currently we do not provide printed catalogue, the web site is our furniture catalogue.
Since we have new items continuously, we decided not to print our catalogue, so we can update each of our ‘new item’ periodically.
Please see ‘Download Catalogue’ page and we will guide you to easy-download our catalogue.
We will be happy to send you our furniture sample but the costs and freight fee will be charged on importer.
Yes, we make ‘custom made furniture’ for our buyers in USA, UK and the other countries regularly, based on their size and specifications.
We can also make custom furniture for hotels, restaurants and bars.
Please send us the sample or draft picture with detail measurement, material and finish color of your product and we will quote you our price.
Yes, we have a professional designer who can work with AutoCAD, Sketch Up, Corel Draw, Photoshop, etc.
Please forward us the sketch/picture/drawing of the item that you want us to reproduce and we would be happy to assist you.
Costs may vary for each item, depends on size of the furniture, materials and time involved.
Please ‘contact us’ for detail.
Yes. We are only producing fine furniture with grade A quality timber. Our experienced quality controller will checked and re-inspect each pieces of our product to achieve high quality furniture with the standard uniformity.
May we ask you to come to our warehouse in Jepara to see our product, before you decided to place the order.
Please come to our warehouse or hire an agent to check the quality of our furniture.
Alternatively, you can order samples which can be shipped to you at your cost.
It will be our pleasure to welcome you and show you over our warehouse in Indonesia, please contact us for appointment and we will pick you up at Semarang airport and arrange to book you a hotel upon your requirement.
Between 150 to 225 pcs of mixed size furniture, please contact us for detail.
Yes, our listed prices are included all equipment shown on our catalogue, including the upholstery with our standard fabric and the packaging.
You may prefer to supply your own fabric by send it to our warehouse so we can apply it into your chair/sofa.
We use foam sheet, polystyrene protector and corrugated paper/single face. Please advise us if you require alternate packing arrangements.
Please choose items from our website/catalogue, and contact us with your purchase order including the finish color that you require, we will calculate total volume/CBM which available and contact you for the order confirmation.
Yes. Dependant on the fault, we will either send replacement in your next container, or put special discount if the breakage is repairable.
Please ‘contact us by email’ and we will reply you straight away within 1×24 hours at business days.